Privacy Policy

1. Introduction

SCRUBOS (Thread & Co. (Pty) Ltd.) (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the terms outlined in this policy.

2. Information We Collect

When you shop on our website, subscribe to our newsletter, or interact with us, we may collect the following information:

  • Personal Information: Name, company details (if applicable), invoice and delivery address, email address, phone number.
  • Payment Information: We accept EFT (offline) and card (online) payments. However, we do not store your payment details as transactions are processed securely by our payment service providers.
  • Marketing & Communication Preferences: Information related to your subscription to our newsletter and marketing communications.
  • Technical Data: Data collected through cookies, tracking technologies, and analytics tools, including website usage and browsing behaviour.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil orders, including payment and delivery.
  • Communicate with you regarding your orders, inquiries, and customer support.
  • Send marketing communications, including newsletters and promotional offers, if you have opted in.
  • Improve our website, products, and services through analytics and customer feedback.
  • Display targeted advertisements via Google, Meta, and other platforms.
  • Track and analyze data from email marketing software, website analytics, social media, and advertising platforms.

4. Sharing of Information

We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information with:

  • Third-Party Service Providers: To facilitate payment processing, shipping, and analytics.
  • Shipping Companies: We partner with third-party shipping providers to fulfil and deliver orders.
  • Marketing & Advertising Platforms: To run targeted ads via Google, Meta, and other online advertising services.
  • Legal & Compliance: When required by law or to protect our rights, property, and safety.

5. User-Generated Content & Social Media

We may use images from social media that our audience has tagged us in for marketing purposes across our platforms. Additionally, we may use other publicly shared social media photos, but only after obtaining explicit permission from the content owner.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and run targeted ads. You can adjust your browser settings to disable cookies, but this may impact site functionality.

7. Data Security

We implement appropriate security measures to protect your personal information. However, no online transmission or storage system is entirely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

You have the right to:

  • Access, update, or correct your personal information.
  • Opt out of marketing communications at any time.
  • Request deletion of your personal data, subject to legal obligations.

To exercise any of these rights, please contact us at [email protected].

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected]

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